Comments on: Why I Won’t Recommend Verizon To Anyone Ever http://kellymccausey.com/why-i-wont-recommend-verizon-to-anyone-ever/ Tue, 17 Apr 2012 13:37:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Laura http://kellymccausey.com/why-i-wont-recommend-verizon-to-anyone-ever/comment-page-1/#comment-105 Laura Thu, 03 Jun 2010 20:16:19 +0000 http://kellymccausey.com/?p=104#comment-105 Hi,<br>I totally agree with your assessment of Verizon. In addition their customer service is in another country and doesn't know how to help. Another run around and long unsuccessful phone call. Hi,
I totally agree with your assessment of Verizon. In addition their customer service is in another country and doesn't know how to help. Another run around and long unsuccessful phone call.

]]> By: Laura http://kellymccausey.com/why-i-wont-recommend-verizon-to-anyone-ever/comment-page-1/#comment-212 Laura Thu, 03 Jun 2010 19:16:00 +0000 http://kellymccausey.com/?p=104#comment-212 Hi, I totally agree with your assessment of Verizon. In addition their customer service is in another country and doesn't know how to help. Another run around and long unsuccessful phone call. Hi,
I totally agree with your assessment of Verizon. In addition their customer service is in another country and doesn’t know how to help. Another run around and long unsuccessful phone call.

]]> By: Kimberly Helgeson Sams http://kellymccausey.com/why-i-wont-recommend-verizon-to-anyone-ever/comment-page-1/#comment-43 Kimberly Helgeson Sams Thu, 20 May 2010 16:17:05 +0000 http://kellymccausey.com/?p=104#comment-43 ROFL, I know what you mean! Sorry you are having such a bad day Kelly! ROFL, I know what you mean! Sorry you are having such a bad day Kelly!

]]> By: admin http://kellymccausey.com/why-i-wont-recommend-verizon-to-anyone-ever/comment-page-1/#comment-42 admin Thu, 20 May 2010 16:14:15 +0000 http://kellymccausey.com/?p=104#comment-42 I'm resisting the urge to post a 'part two' because it would surely only be filled with colorful sailor language that I'd be ashamed of later. I’m resisting the urge to post a ‘part two’ because it would surely only be filled with colorful sailor language that I’d be ashamed of later.

]]> By: Kimberly Helgeson Sams http://kellymccausey.com/why-i-wont-recommend-verizon-to-anyone-ever/comment-page-1/#comment-41 Kimberly Helgeson Sams Thu, 20 May 2010 16:07:36 +0000 http://kellymccausey.com/?p=104#comment-41 Wow, yeah I've been there so many times! It drives me nuts because I pride myself in excellent customer service in my own business, and I just can't fathom how many large companies do not. One time when I first started selling my art online, It was a local Postal Annex store and they had packaged someone's family photos that were framed into my package and they added a lot of weight to a painting I was sending to a customer of mine. Not only did it cost me in shipping, but it made me look unproffessional to a regular client of mine who thought I had made the mistake, and then these were also meant as Christmas presents I am sure for the person with the photos who had trusted them to be shipped and had paid too. My customer was nice about it and even mailed the photos back to me. I promptly brought them in and showed them their mistake. They said it wasn't their problem since I had only had it packaged there and not shipped (I went to the post office when I found out how much the Postal Annex going to charge me! Which now I know was because of all the extra weight and the PO charged me a fraction of that price), they would not refund my money or appologize or anything. I asked to see a manager and the guy said "I am the owner". I was floored. He took the photos from me and said he recognized them and knew the lady since she was a regular customer and assured me he'd get them back to her. When we were outside my husband said he figured the guy probably threw them in the garbage if he was that unwilling to be responsible for a mistake at his store. So sad since I was trying to do the right thing and get them returned and so was my customer. Now I do all my own packaging and shipping through the post office, they never got my business again. Wow, yeah I’ve been there so many times! It drives me nuts because I pride myself in excellent customer service in my own business, and I just can’t fathom how many large companies do not. One time when I first started selling my art online, It was a local Postal Annex store and they had packaged someone’s family photos that were framed into my package and they added a lot of weight to a painting I was sending to a customer of mine. Not only did it cost me in shipping, but it made me look unproffessional to a regular client of mine who thought I had made the mistake, and then these were also meant as Christmas presents I am sure for the person with the photos who had trusted them to be shipped and had paid too. My customer was nice about it and even mailed the photos back to me. I promptly brought them in and showed them their mistake. They said it wasn’t their problem since I had only had it packaged there and not shipped (I went to the post office when I found out how much the Postal Annex going to charge me! Which now I know was because of all the extra weight and the PO charged me a fraction of that price), they would not refund my money or appologize or anything. I asked to see a manager and the guy said “I am the owner”. I was floored. He took the photos from me and said he recognized them and knew the lady since she was a regular customer and assured me he’d get them back to her. When we were outside my husband said he figured the guy probably threw them in the garbage if he was that unwilling to be responsible for a mistake at his store. So sad since I was trying to do the right thing and get them returned and so was my customer. Now I do all my own packaging and shipping through the post office, they never got my business again.

]]> By: Cindy Bidar http://kellymccausey.com/why-i-wont-recommend-verizon-to-anyone-ever/comment-page-1/#comment-30 Cindy Bidar Wed, 12 May 2010 00:21:33 +0000 http://kellymccausey.com/?p=104#comment-30 Oh, how frustrating. I'm with you on disliking Verizon. I've never had their internet service, but I did have lots of trouble getting released from a cell phone contract. When they tried to hit me with a $5000 early termination fee (corporate account - 25 lines) for switching carriers 10 days before the contract expired I about blew a gasket. Then I Twittered about it. A LOT. Guess who got that early term fee waived? @verizon, if you're interested. :) Oh, how frustrating. I’m with you on disliking Verizon. I’ve never had their internet service, but I did have lots of trouble getting released from a cell phone contract. When they tried to hit me with a $5000 early termination fee (corporate account – 25 lines) for switching carriers 10 days before the contract expired I about blew a gasket. Then I Twittered about it. A LOT. Guess who got that early term fee waived?

@verizon, if you’re interested. :)

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